aj999 Terms & Conditions

By accessing or using aj999 ("we", "our", "platform") — including the website, mobile version, and related services — you ("user", "member") agree to comply with these Terms, our Privacy Policy, and any additional guidelines published on the platform. Please read this document in full and contact our support team if you have any questions.

These Terms are effective from the date of their last revision and apply to all services and activities of aj999. Accessing the platform, registering, or participating in any game will be considered your acceptance of these Terms.

aj999 reserves the right to amend these Terms at any time. Continued use of the platform after updated Terms are published will be considered your acceptance of those changes. For significant changes, we will make an effort to notify you via your registered email.

• These Terms may also be available in English; in the event of a conflict between the Bengali version and the English version, the Bengali version shall prevail.
• If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full effect.
• These Terms do not create any third-party rights.

The following eligibility criteria must be met to use the aj999 platform:

• Age: This platform is only for users aged 21 or above.
• Online gaming must be legal in the country or region from which you are accessing the platform.
• You must use this service on your own behalf and entirely of your own free will.
• Your account may not be used by any person affiliated with a professional sports body or organization.

3.1 Registration Process

Providing accurate and complete information is mandatory to become a member of aj999. Each individual may open only one account. Opening multiple accounts is strictly prohibited and will be considered a violation of these Terms.

3.2 Account Security

It is your responsibility to keep your account login details completely confidential. Never share your password with any third party. If you suspect unauthorized access to your account, notify our support team immediately.

• You are solely responsible for all activity on your account.
• Accounts may not be transferred or sold to anyone else.
• You are advised to use a strong password and change it regularly.

3.3 Identity Verification (KYC)

aj999 may request a national identity card, passport, or other documents for identity verification at various times. Failure to provide the required information may result in withdrawal processing being held or the account being restricted.

4.1 Deposit

Funds can be deposited on aj999 via the following mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳500.

• Use the correct amount and reference number when making a deposit.
• Deposited funds are generally credited to your account quickly; contact the support team if there is a delay.
• Deposits through a third party or from someone else's account are strictly prohibited.

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Approved withdrawals are generally processed within 1 hour. Withdrawals will only be returned via the same method used to make the deposit.

• Identity verification must be completed before making a withdrawal.
• Withdrawals may be held until any active bonus wagering requirements are fulfilled.
• aj999 may request additional verification for suspicious transactions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering is calculated on the bonus amount only. Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawing winnings from the bonus.

5.3 Bonus Usage Conditions

• Bonuses may only be used on specified games on aj999.
• If a bonus is claimed across multiple accounts, both accounts will be cancelled.
• aj999 reserves the right to modify or withdraw any bonus offer at any time.
• In the event of a breach of bonus terms, the bonus and any associated winnings may be forfeited.
• The time limit for meeting wagering requirements will be stated in the details of each offer.

All games on aj999 are conducted in accordance with fair play principles. Game outcomes are determined impartially through Random Number Generator (RNG) technology.

6.1 Betting Limits

Each game and market has its own minimum and maximum betting limits, which will be displayed in the game interface. There is no way to exceed these limits.

6.2 Technical Errors

aj999 is not liable for losses resulting from any technical error or disconnection. A round may be voided if an error occurs during a game session. aj999 is the sole authority for resolving claims of winnings or losses arising from technical issues.

6.3 Sports Betting

The sports betting section provides the facility to place bets on specific sporting events. Once a bet is placed, the outcome is final; the opportunity to amend or change it is limited. Bet settlement will be based on the announcement of the official result.

The following activities are strictly prohibited and may result in account termination:

• Operating multiple accounts or using another person's account.
• Abusing bonuses or attempting to earn bonuses through dishonest means.
• Using automated software, bots, or scripts to play games.
• Exploiting any vulnerability or software bug in the platform for an advantage.
• Using the platform for money laundering or illegal activities.
• Fraudulent conduct or collusion with other members.
• Providing false or misleading information.
• Threatening or harassing aj999 staff.

All content on the aj999 website — including logos, designs, text, graphics, software, games, and other elements — is protected under reserved copyright and trademarks.

• No content may be copied, reproduced, or distributed without the prior written permission of aj999.
• Limited viewing of content is permitted for personal, non-commercial use.
• Reverse engineering of the platform's software is prohibited.

Detailed information on the collection, use, and protection of your personal data can be found in our Privacy Policy. The Privacy Policy is inseparably linked to these Terms.

• We use SSL encryption to keep your data secure.
• Your information is not sold to third parties.
• Information may be disclosed to authorities where required by legal obligation.
• Details of data collection, including the cookie policy, are described in the Privacy Policy.

To the maximum extent permitted by law, aj999 is not liable for the following:

• Loss caused by internet disconnection or technical issues.
• Loss resulting from unauthorized access to your account where you have not taken appropriate security measures.
• Any issues relating to third-party services.
• Financial losses incurred through gaming — these are the result of your own decisions.

aj999 strives to provide service as a secure and reliable platform, however temporary downtime may occur for server maintenance. No compensation will be provided for such periods of unavailability.

11.1 Closure at Member's Request

You may request the closure of your own account at any time. Contact the support team and complete the necessary verification process. Please withdraw any available balance before closure.

11.2 Suspension or Closure by aj999

aj999 reserves the right to suspend or close an account for the following reasons:

• Violation of the Terms.
• Providing false information.
• Evidence of suspicious or fraudulent activity.
• Submitting a self-exclusion request under the responsible gaming policy.
• Regulatory or legal requirements.

11.3 Responsible Gaming Break

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page and seek support. Temporary or permanent self-exclusion options are available.

For any dispute or complaint, please contact our support team first. We try to resolve all complaints as quickly and fairly as possible.

12.1 Complaint Process

• Step 1: Contact us via 24/7 live chat.
• Step 2: Send a detailed email to [email protected].
• Please attach any screenshots, transaction IDs, and other evidence related to the complaint.

12.2 Final Decision

Regarding game results, technical errors, or bonus-related matters, aj999's decision will be considered final and binding, though all decisions will be made following the principle of fairness.

aj999 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes:

• The updated terms and conditions will be published on the website.
• An attempt will be made to send a notification to the registered email.
• Continued use of the platform after changes will be considered acceptance of the new terms and conditions.

If you disagree with any changes to the terms and conditions, please stop using the platform and notify the support team to close your account.

Contact us for any questions or feedback regarding these terms and conditions:

• Live Chat: 24 hours, 7 days a week — log in to the site
• Email: [email protected]
• Support is available in both Bengali and English.

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